Puzzle Memories

Support

We're here to help you enjoy Puzzle Moments. If something isn't working as expected, or if you have any questions, feel free to contact us.

Need help?

Tell us what happened, which device you use, and whether the issue appears in Swap, Jigsaw, Daily or Packs. We usually reply within 48 hours.

Frequently asked questions

How do I restore my purchases?

Open the app settings, go to purchases, then tap Restore Purchases. Purchases are verified through the App Store.

How do I transfer progress to another device?

Use the same Apple ID with iCloud enabled. Puzzle Moments can sync eligible unlocks and in-game economy state with CloudKit.

How do Daily Challenges work?

The daily puzzle changes with the calendar. Current month puzzles are available, and archives may require the related access option.

Can I play offline?

Downloaded and bundled puzzles can be played offline. New daily puzzles or remote packs may need an internet connection first.

How do I report a bug?

Email us with your device model, iOS version, app version, game mode and the steps that caused the issue.

Troubleshooting

If a puzzle, pack or purchase does not appear as expected, try these quick checks first.

  • Confirm that your internet connection is active.
  • Open Settings in the app and restore purchases.
  • Use the Cloudflare update buttons if daily or pack images look outdated.
  • Restart the app after a purchase or restore operation.
  • Make sure iCloud is available if you expect progress to sync across devices.

App information

Game Puzzle Moments
Platform iPhone and iPad
Version 1.4
Support email laurent43800@gmail.com